Utilities

“Its not an easy challenge to transform the way in which a business thinks about its relationships with its service providers and its internal procurement processes at the same time, but Caroline took on that challenge. If I had wanted someone to drive a “normal “ process, Caroline would have been over qualified (but I am sure she could have done it). I didn’t, I need a fresh perspective, informed by an good understanding of the industry and the way in which the market would approach the challenge our business faced. Caroline provided that and showed remarkable resilience, knowledge and commitment to the task.  The approach to informing the market of our plans, such they could build the right solution for us, was collaborative, thought provoking and effective. The resulting tender document was of high quality and the evaluation criteria were robust. It was a tough job, well done, in challenging circumstances.”

CHIEF CUSTOMER OFFICER – UTILITIES